ABOUT THE SPEAKERS

Michelle Ellefson

Projects Specialist, Customer Care, Enbridge Gas Distribution Inc.

Michelle Ellefson is a Projects Specialist in Customer Care at Enbridge Gas Distribution Inc., with 20 years of experience in implementing and supporting major systems like SAP Utilities CIS. She is an expert in meter asset management and Large Volume Billing for commercial and industrial customers. Michelle has played a key role in transitioning to modern enterprise solutions, integrating systems during organizational mergers, and introducing BrightLync to enhance customer experience and efficiency, driving Enbridge's growth.

Matthew Banks

Stations Operations Manager, Enbridge Gas Distribution Inc.

Matthew Banks is the Stations Operations Manager at Enbridge Gas Distribution Inc., overseeing operations in Toronto and GTA East. With 20 years of experience in the gas distribution industry, he has held roles such as Station Supervisor, Operations Supervisor, and Gas Technician. His expertise spans distribution systems, gas measurement, and managing assets in a rapidly growing region, focusing on operational excellence and safety.

Eric DeBonis

Former SVP Operations, SWG

Eric DeBonis is the founder of DeBonis Consulting, LLC, specializing in enhancing operational and financial performance, fostering continuous improvement, and driving innovation and growth strategies. Formerly the Senior Vice President of Operations at Southwest Gas for 10 years, he consistently improved safety, operational, and financial outcomes. Eric brings extensive expertise in corporate and division operations, measurement and control, regulatory compliance, pipeline integrity, emergency response, call center operations, and capital planning.

Anthony Kohlsmith

Manager of Technical Services, Apex Utilities

Anthony is currently the Manager of Technical Services with Apex Utilities. Having been with Apex (previously AltaGas Utilities) for over 13 years and taking on challenging roles of increasing responsibility, Anthony is an expert in the application of the meter-to-cash process at Apex. Anthony has been in the industry his entire career, specializing in improving system resilience through instrumentation, data collection, and system integration.